The transaction currency used on our website is the euro (). Will I get a refund if I cancel my booking? WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. Definite miles better than the outfit I booked with last year. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Please note that cancellation requests cannot be made via phone. Follow the Ground Transport signs and directions in your app to get to the location. For contact details visit our contact us page. Please also note that the refund amount depends on the policy of each ferry company. That is even worst handle from your company. You have been added to the directferries.co.uk mailing list. Here are 8 tips for writing great reviews. WebYou cant reach them by phone which is a problem if you need acute help. We must get on line 48 hours before ferry date to get our tickets. Find out when we're open and how to contact us. Companies can ask for reviews via automatic invitations. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. It's now a month later and they still haven't refunded me! Stay away!! My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. For contact details visit our. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Got the answering machine again. My service experience was awful. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Suggested companies are based on peoples browsing tendencies. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. CT17 9TJ Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. My experience of using Direct Ferries was a good job, very well done. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have attached documentation needed to prove the above incident. How do we get a confirmation? It is also important to mention that open tickets are usually non-refundable in case of cancellation. However, if you are traveling internationally, you may not be allowed to board the ferry. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! JavaScript is disabled. It goes against our guidelines to offer incentives for reviews. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. We are very sorry about the issue. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. The money being shown on day 5 as having been taken by FerriesDirect. We can see that your complaint has been already handled and declined as there was no error from our side. There was a mistake on your site, and you cannot admit it. This company is totally unreliable and impossible to contact. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. ***. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is the version of our website addressed to speakers of English in United Kingdom. Thanks. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Booking was quick and easy! Needed to change tickets. There is no one I can speak to. Less than 24-hours or failure to show for travel. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Need to talk to us? Bookmark. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Amendments can only be made prior to the sailing date which in this case was never requested. Anyone can write a Trustpilot review. sorry about that, in that case I would definitely hold out for cash. No additional administration fees will be charged. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. We often link to other websites, but we can't be responsible for their content. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. All the information you need on ticket changes, cancellations and refunds is here. Find out how we combat fake reviews. Maybe down to mobile network delays but thought I should let you know. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Diabolical way to treat disabled, limited income people , or even anyone!! Washington State Ferries. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. You can't even speak to a real person on the help/chat box. Dear customer, Many thanks for your review! Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. We are easy to contact through our contact form on our website. It's a workaround but WAY cheaper than cabs. Dont understand that. General Inquiry/Feedback Request a Refund Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. I immediately tried to cancel but of course they are refusing to allow that. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Scammed our group of 12- Disgusting company. Please note: prices rise as space becomes less available. You can compare the best prices from all train lines and book online directly with Wanderu. This is my first negative review for a company. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Here's a list of resources you can use to check your refund status in Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Please don't hesitate to contact us, if you have any queries. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Thank you. Terrible service, maybe not a scam but don't use them. Holidaymakers struggle to get refunds. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. You can find the contact details of the local travel agencies in your booking confirmation email. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. You can also discover ports and routes available. Months later, it is impossible to get a refund. The ticket included passage for myself, my dog and a small car. manufactured with at least 1/8 of an inch tread. Tripadvisor performs checks on reviews. To get to other parts of Desaru, you can easily book a Grab. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Have not noticed the website asking me for ages upn the original booking. Get your BatamFast tickets to Desaru. How can this even be possible. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! 2901 Third Ave., Suite 500. They send Google link with location but doesn't work on my phone or computer. The process also differs if you have already checked in online and got your boarding card. not clear. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. What if I don't know the plate number of my rental car? Dear customer, Many thanks for your feedback! I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. We also ensure all reviews are published without moderation. Direct Ferries Limited has its registered office in London, United Kingdom. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Unhelpful Customer Service not prepared to engage or help with simple requests. We are committed to guaranteeing our customers privacy. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. I made reservations. Refunds are always issued to the same credit / debit card that you used for your booking. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. 2023 Trustpilot, Inc. All rights reserved. Also there is a choice of "lounges," but there is no explanation of the differences. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. They never respond to mails and have no phone number. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. We may also ask for additional information if you wish to change the email address or phone number you have provided. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Brittany Ferries are really helpful. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Please don't hesitate to contact us, if you have any queries. If you do prefer to contact us in writing, our postal adress is: Thank you for booking with Direct Ferries. I was referring to the company changing their cancellation terms retrospectively. Tried to call DF with a number provided by Stena - phone disconnected. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Rent-to-own and financing options allow you to get the trailer you need within your budget. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Booking a ferry online is cheap, easy and fast with Direct Ferries. Brittany Ferries issued us with credit notes. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It is impossible to contact them and they are basically holding my money! In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Buying tickets went pretty well online. !Their phone number is turned off for incoming calls!!!WHY????!! How cool is that? According to Desaru Coasts website, therell also be a bus station coming soon. WebIf you decide that you do not wish to keep the building. Our credit card was charged but we never received any confirmation or ticket information. Our average member earns over 300 cashback a year. So now I just lost my money, because of their incompetence. Point blank refused and they sent a refund without any messages to inform me. Please don't hesitate to contact us, if you have any queries. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. more. A refund will be given, however an administration fee of 10 will be deducted from the total fare. I could find no way to contact other than amendment. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Having help to step onto and off the boats were very helpful and appreciated. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. WebPlease use the contact form on our website to request a ticket change. Will not book with them again. COVID-19 Information You have been added to the directferries.co.uk mailing list. Book your ferry tickets with Direct Ferries. ), Sailings to and from over 178 Countries and Islands. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Channel House 93% of travellers recommend this experience. Well done Direct Ferries. Find out how we combat fake reviews. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Dear Julliete, Many thanks for your feedback! It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Can I convert my ferry ticket to an open ticket? Booked Algeciras to Tangier Med recently using FRS. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Do you mean direct ferries are trying to alter the contract or the op?. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Wait does that mean I can retrospectively change the terms to every contract I've entered into? WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. We use dedicated people and clever technology to safeguard our platform. Download the Direct Ferries app or manage your booking online through My Account. Verification can help ensure real people write reviews about real companies. All the above incident has been recorded with the police. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. If the delay is more than double the times set out above, Channel View Road I had the same problem with P&O and vouchers. Could be a little clearer to help new customers. They dont reply to your emails or help you! In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) or submit an enquiry. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. I was unable to check in as the FRS website didnt recognise the details. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Thank you for booking with Direct Ferries. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Refund requests must be submitted prior to the product expiration date. However it took 5 weeks, dozens of emails for you to confirm the agreement. Eventually managed to amend the booking on the web site or so I believed. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. The prizes changes after you first buy the ticket. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. But, although they sent a confirmation, they make it clear that it's not a ticket. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Can I cancel and get a refund? The reservation is only related to Thanks for taking the time to respond but you're mistaken about the cancellation. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. No refund will be given. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Please send any questions or comments to: help@poferries.com Hi all. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. 99% of travellers recommend this experience. Thank you for booking with Direct Ferries. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Bloomfield, Nj Water Meter Replacement,
Scott Walker Wife Beverley,
Sanger Crime Log,
Articles H