View details of your former and current tenancies including rent statements and repair. To access this support or speak to an advisor, contact Business Gateshead today. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Home Group | Watergate Court, Gateshead Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Gateshead Council aims to complete the backlog by late March next year. 1 0 obj Youll be paid a competitive salary plus additional allowances where relevant. Reporting repairs Home. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. This is commonly known as filing a compensation claim for despair against a housing association landlord. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. We will tell you in advance when any work like this will happen. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Gateshead Now is a collection of the latest news from Gateshead Council. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council What are the costs and charges at Watergate Court. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Time to have your say on the future of our leisure service. This includes both small leaks and emergency repairs. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. We will first make sure that it is our responsibility to do the repair. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. To register with My Housing Account, select 'my account' at the top of the Council homepage. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. My Housing Account - Gateshead Council Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Housing Disrepair A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Thank you so much. You should report any damage to your local housing office. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Your Employees Portal - Gateshead Council While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Employer Est. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The site has been designed with residents and local groups to ensure it is easy to use. Your Employees Portal - Gateshead Council Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. View my payslip. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. There are no emergency or urgent repairs outstanding at this point in time. 3 0 obj And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Thursday 26th January 2023. If so we can help you claim compensation on a NO Win, NO Fee basis. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. You can create a free account to post activities, services and promote organisation working in Gateshead. All rights reserved. Always ask to see this card before letting anyone into your home. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Unfortunately, this job posting is expired. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment.
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